Stuck on one? Get a second wrench on it.
Fill this out and tap Build my request — the form writes your request up for you. Review it, attach photos and any scan-tool reports (JPRO / DiagnosticLink health reports — a full report tells us more than typed codes) right on the form, then tap Send my request and it goes straight to [email protected]. Your answer PDF comes back within 24 hours. Account or shop-code trouble instead? Email [email protected] — that inbox is for account help only; truck and trailer problems come through this form so they get a request number and the 24-hour clock.
This form is for Second Wrench subscribers only. Enter the shop code you were given when you subscribed. Your answer PDF is sent only to the email address on file for that code — that's what keeps your subscription yours.
About the VIN: the FULL 17-character VIN is required on every request — partial VINs aren't accepted, because the full VIN is what unlocks the complete build, spec, and parts record for the truck or trailer. Without it we cannot do parts lookup, parts cross-reference, or recall/bulletin checks at all — and diagnosis help in general comes back less accurate, because specs and parts change by build date and serial break. No full VIN, no parts work — and a thinner answer everywhere else.
In by 2:00 p.m. CT on a business day = same-day PDF. Requests received after 3:00 p.m. CT Friday roll to the following business day (Monday). We start work on your word — the finished PDF is released once the $59 Rush fee is confirmed paid.
Second Wrench answers are based on the information you send — better codes, readings, and photos mean a sharper answer.